Why won't my protocol open? or How do I allow pop-ups?
If you click to open your protocol and nothing happens, check your pop-up blockers.
Browser settings may need to be adjusted as well as Toolbar settings. Please see the instructions below. You may need to follow more than one set of instructions before you will be able to open your protocol.
Pop-up instructions for:
Click the gears icon at the top-right of the window and choose "Internet options".
When the "Internet Options" dialog box opens, click the "Privacy" tab.
Make sure "Turn on Pop-up Blocker" is checked (it is by default), then click the "Settings" button.
The "Pop-up Blocker Settings" dialog box will appear.
Type in eprotocol.stanford.edu and click “Add”.
Please note that Safari is not currently a supported browser. In some cases, Safari will only open a blank page. Please try Firefox or Chrome)
From the Safari menu, click "Preferences".
Choose the "Websites" Tab and "Pop-up Windows", change settings to "Allow".
Click the menu button and choose "Options" or "Preferences".
Click "Privacy & Security".
Scroll to Permissions and click on "Exceptions" for "Block pop-up windows".
Type in https://eprotocol.stanford.edu and click "Allow". Then "Save Changes".
In the top right corner of Chrome, click the Chrome menu and choose "Settings".
Scroll to the bottom and click "Advanced".
Under "Privacy and security", click "Site Settings".
Click "Pop-ups and redirects".
Under "Allow", click "ADD".
Type eprotocol.stanford.edu and click "ADD".